Tanya

Nice diminishment of the problem. However, you do get props for actually being one of the very few to acknowledge this problem as the majority of the WoW universe has been hastily sweeping this under the rug - people and sites that would normally report on things like this have been suspiciously quiet - even if you have biased it heavily on the side of Blizzard.

People were reporting this issue for weeks with no or stock responses. Their ticketing system is a joke, having to battle your way through multiple layers just to find the option to open a ticket and then, when you do, you get an AI response that is not relevant to your problem. They say you can reopen the ticket if their response doesn't help, but often that option isn't there. If you keep opening tickets in the vain hope you get a real person to help, you get threatened with being banned.

When they finally acknowledged the issue, they downplayed it.. It took them weeks to say they'd "fixed" the problem that caused the missing items (although some are still seeing items, and gold, go missing) and said they could see all the items in their systems so nothing was actually "missing".

Then they put out another misleading message, making it sound like most people would be getting the majority of their stuff returned.. A few items couldn't be saved.

The reality as of now is that the majority of people have lost thousand of items, worth millions in gold, representing years of time investment and, if they were lucky, got a bit of worthless cloth or meat or, in some cases, empty lockboxes or soulbound bags, in return. No attempt to return the items that went missing.

This is a serious data loss which they are downplaying and trying to sweep under the rug. They should have backups. They look after our credit card details and other personal information - if they can't keep track of pixels in a game they actually wrote - how safe is our other information?