Nkara

We are thousands worldwide affected by this issue who lost items that have both emotional as well as monetary value (in form of tokens). Personally I lost six full tabs of items which I've been collecting over the past 20 years and all I received was 34 crusader orbs, which is less than 1% of what was in there. And that's just unique items, I haven't even taken stack size into account which would make the actual "partial restoration" closer to 0.1%.

This despite Blizzard claiming the data is lost, however I can see in my guild bank log I deposited items that were not restored. So there is more data available than Blizzard claim but they have chosen to not spend time and money on investigating further. 

An issue of this scale, combined with poor handling and communication, marks a "before and after" point for me and I hope the focus on this problem continues, so thank you for helping to raise awareness on this issue once again!

Thank you very much for sheading light on this, however your article is a massive understatement of both the issue as well as the reaction from the community which has only been negative and if anyone thanked Blizzard, it was meant in a sarcastic way.

I asked ChatGPT to summarize the official Blizzard forum thread for you:

"In the forum thread, players are frustrated over missing items from guild banks due to a technical issue in a recent update. Many express anger about the lack of communication from Blizzard and concern over the safety of their items. Despite Blizzard’s efforts to restore most items, the incomplete recovery has left many disappointed, with some fearing further data loss in the future. The community's trust in Blizzard’s handling of in-game storage has been shaken, leading to increased criticism."

We are thousands affected by this issue who have lost up to 20 years of collecting items that has both emotional as well as economic value.

The partial restoration was way below what was expected - personally i lost 7 full tabs of items and all I received was 34 crusader orbs. This despite Blizzard reclaiming the data is lost, however I can see in my guild bank log i deposited items that were not restored. So the data is more data available than Blizzard claims but they have chosen to not spend time and money on investigating further.

An issue of this scale, combined with poor handling and communication, marks a pivotal moment in the game's history. This event will serve as a "before and after," and I hope the focus on this problem continues. As players, we cannot accept Blizzard's response as sufficient, and ongoing pressure is needed for accountability.