Wendy

Not being part of this issue and reading that, you would think that we waited a while, but got most everything returned. That this would be a welcome resolution to this “ongoing” issue. That is NOT what happened.

Our banks emptied with no log, we contacted support. Support tickets sent us to the US bug Forum. The bug was acknowledged and put on open issues. Then the bug was closed as fixed a week or 2 later, but no notification was sent to us. We sent more support tickets. The thread kept growing to over 500people and 800banks. Thousands of posts. People begging for notification/clarification in the bug forum.

3-4 weeks later and no word. The bug forum thread is now a support group on the bug forum sharing any snippets from support in hopes to spread whatever info we could get (it was contradictory). We knew it was acknowledged, being investigated, then closed. We had no idea it was still under investigation until we were made aware of the French forum blue post that said they were investigating the issue of missing items. Nothing on the US side, but it gave us hope.

Fast forward, and we see this post from Linxy, not on the bug forum where we were all sitting every day, but a different forum. This is the first official US notification and it says: sorry, thx bai! People people quit, unsubbed, got refunds.

After being completely ignored for weeks, everything we have been told is contradictory, vague, and borderline untruthful. “Incomplete restoration for some guilds” = barely complete restoration for ALL guilds.

No armor, weapons, mogs, toys, pre-launch expansion flair items, mounts, pets, gold, could be returned. No grey keepsake or personal letters from players were returned.

After waiting so long and then finding some hope after stumbling on the French post, we are greeted to this faceless, issue diminishing message on the General forum.