Summary
- Intel extends warranty on Core 13th and 14th gen processors by 2 years due to crashes.
- Issues stemmed from high voltage/frequency settings affecting performance on specific motherboards.
- Intel plans to release microcode patch in 2024, encourages affected users to contact support.
Intel has announced that it will extend the warranty for its boxed Intel Core 13th and 14th generation processors by an additional two years. Since Intel's processors usually come with a three-year warranty, this extension increases the total coverage period to five years. This move comes in response to reports of unexpected crashes affecting these CPUs.
In April, Intel addressed stability issues in its 13th and 14th-generation CPUs, which were linked to high voltage and frequency settings causing overheating and performance degradation. The instability was mainly observed on 600 and 700 series chipset motherboards, where BIOS settings for overclocking and underclocking were toggled. Despite BIOS updates from motherboard manufacturers, many users continued to encounter issues. Intel conducted a thorough investigation and found that a microcode algorithm was causing the CPUs to request incorrect voltage levels, resulting in crashes.
To fix this, Intel announced recently that it will release a microcode patch in mid-August 2024, and encouraged affected users to provide feedback to customer support. In response to ongoing user concerns, Intel has issued a fresh statement to Tom's Hardware, emphasizing its commitment to supporting users affected by the stability issues with its 13th and 14th-generation CPUs. The company is set to introduce a two-year extended warranty for these processors, providing extra support and reassurance to those impacted by the issues. Intel has advised that customers who bought systems from OEMs or system integrators should reach out to their respective support services. In contrast, those who purchased boxed CPUs should contact Intel Customer Support directly.
Intel Advises Who to Contact for Core 13th/14th Gen Issues
- OEM/System Integrators: Contact the system manufacturer's support team.
- Boxed CPU: Contact Intel Customer Support.
Furthermore, Intel is working on strategies to identify affected processors within user systems more effectively and will offer additional instructions as they become available. Intel has also apologized for the delays in communication, recognizing the difficulties involved in pinpointing and resolving the problem. It is noteworthy that despite ongoing stability concerns, sales of Intel's 13th and 14th-generation CPUs are reported to continue without interruption.
This decision seems promising, especially considering a recent report indicating that the return rate for Intel's 13th generation CPUs in Europe is up to four times higher than that of the previous generation. Additionally, Intel's 14th-generation processors are also estimated to have a higher return rate. In comparison, AMD processors in Europe have maintained a stable return rate of approximately 1% since 2020.
Intel Core i9 14900K 24-Core, 32-Thread CPU
- Brand
- Intel
- CPU Model
- Core i9 14900K
- CPU Socket
- LGA 1700
- Cores
- 24 (8P + 16E)
- Threads
- 32
The Intel Core i9 14900K 24-Core, 32-Thread CPU is Intel's highest-end 14th generation CPU and offers the highest boost clocks for a consumer-grade CPU from Intel to date, clocking in at an impressive 6 GHz natively.
It succeeds the limited-release Intel Core 13900KS as the first mainstream 6 GHz CPU, even as it brings a large power draw and thermal requirement to reach said clock speed.
- Architecture
- Raptor Lake (Refresh)
- Process
- Intel 7 (10 nm)
- Base Clock Speed
- 3.2 GHz
- Boost Clock Speed
- 6 GHz
- Cache
- 32MB L2 + 36MB L3 Cache
- PCIe
- PCI-E 4.0/5.0 supported
- Graphics
- Intel UHD Graphics 770
- TDP
- 253 W